WHEN DO WE COLLECT INFORMATION ABOUT YOU?
At times, we are required to collect personal information in the normal course of provided services for our customers.
These services include:
- Processing purchases
- Processing lay-by purchases
- Accepting customer orders
- Processing online purchases and payments
- Registering for a customer account online
- Customer Service enquiries (including social media channels such a Facebook and Instagram)
- Processing credit card payments
- Processing cheque payments
- Arranging product holds
- Taking repair or adjustment orders
- Accepting gift voucher payments
- Processing refunds
Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
WHAT INFORMATION DO WE COLLECT?
We may collect the following information from you:
- Your name and contact details, such as residential or postal address, email address and phone number
- Your gender, birthdate and occupation
- Your purchase history
- Your company name
- The name of the domain from which you access the internet
- The date and time you access our sites
- The internet address of the website from which you linked directly to our sites
- Other information that you may supply to us
- If you are a candidate for employment, we may collect information as set out during the recruitment process. This may include information relation to your employment history, working eligibility rights, suitability for the role you are applying for and your referee details.
WHY DO WE COLLECT THIS INFORMATION?
We use the information to customize our services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. It is also collected so that we may provide value-added services and marketing and remarketing through our websites or other social media channels. If you are a candidate for employment, we collect information to assess your suitability for a position within our business and for other purposes such as contacting referees, performing background checks and visa applications.
DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
We may disclose information we hold to our directors, employees and other associated companies within our corporate group for business purposes and marketing or remarketing purposes through our websites or other social media channels.
We may also disclose information to third party service providers or contractors.
If you are a candidate for an employment position involving a third party with whom we have an agreement, we may disclose your information to that third party to assess your application. We may also disclose your information as part of a visa application process or where required to do so by law.
Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas.
Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf)).
We will take reasonable steps to ensure recipients of this information do not breach Australian Privacy laws in relation to the personal information we disclose.
Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell or trade your personal information.
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/” update our preferences” at the bottom of any of our communications.
PERSONAL INFORMATION ACCESS
If you wish to access, correct or delete any personal information we hold about you, please contact us at firstname.lastname@example.org
You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
If you are a candidate for employment you must provide personal information that is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.